At a FALA System Customer Service Point, you can:

• Create a FALA account: Set up your personal profile in the system.

• Order a FALA Card: Have it delivered to your home address or pick it up at the POK.

• Manage your e-Wallet (ePortmonetka): Top up your balance (using a payment card) or withdraw funds.

• Link your payment card: Register your personal bank card as an identifier in the FALA System.

• Get information: Obtain additional details and assistance regarding how the FALA System works.