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Can people without an account use FALA devices?
How do free travels work in Słupsk?
Why is it worth having an account in the FALA System?
Privacy Policy
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Why can't I purchase all tickets according to the tariff on the validation devices in the vehicle?
How does ticket inspection work in the FALA System?
How do I use the automatic renewal for a monthly pass?
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Where is the Customer Service Point (POK) located in Chojnice?
How to use FALA System device?
Am I entitled to free travel? Do I need to create an account in the FALA System
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What to keep in mind when traveling with a payment card in the FALA System?
What tickets are available in the mobile app and on the portal?
FALA system in the Gdańsk Resident Card.
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Where to buy a single ticket?
What can you do at a Customer Service Point (POK)?
Important Tips for Traveling with a Payment Card in the FALA System
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Where can I purchase a season ticket for zone "A" or "A+B"?
Jak bilet zostanie naliczony, gdy przyłożę kartę
Does a passenger with a monthly ticket have to hold the card up to the reader?
Information for tourists
System FALA - Gdańska Resident Card
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Customer Service Point in Lębork
Punkt Obsługi Klienta w Sopocie
Customer Service Points in Władysławowo
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I can't see my tickets in the app. What should I do?
Is the FALA System app available outside the App Store and Google Play?
What is the FALA mobile app?
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Can I return an unused train ticket?
Is it possible to purchase a train ticket without an account in the System FALA?
What is the Pomorskie Tariff, and where is it applicable?
Contact technical support
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How long can the existing electronic cards be used to purchase period tickets for ZKM in Gdynia and MZKZG?
Where can I open a FALA System account and purchase period tickets for ZKM in Gdynia and MZKZG?
What ZKM in Gdynia tickets can be purchased in the readers and 'falomats' (ticket validators) in the vehicles?
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Privacy Principles
Information Clause for Individuals Contacting the Customer Service Hotline
Privacy Policy
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Which ticket is charged automatically when I tap my card?
Traveling with a payment card in the FALA System – Key points to remember
Where can I buy an additional ticket, e.g. for a child?
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How do I use the automatic renewal for a monthly pass?
Jak kupić bilet okresowy?
Will ZTM Gdańsk periodic tickets still be available in the "Jestem z Gdańska" app and on www.jestemzgdanska.pl?
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Is the FALA Card free of charge?
What is the FALA Card?
Jak długo czeka się na wydanie Karty FALA? 44 How long does it take to issue a FALA Card?
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Why did the FALA System charge me PLN 1 instead of a ticket fee?
How do I obtain an invoice for a train ticket purchased through System FALA?
Is a credit note (correction invoice) generated for a ticket refund?
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I can't log in to my account on the www.systemfala.pl portal. What should I do?
How can I delete my account and opt out of services?
What is the difference between a personalized and a non-personalized account?
Wejherowo with the FALA System
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Do I need to order a new plastic Resident Card?
Will I keep my current discounts and free travel entitlements after the integration?
Is there a fee to activate the FALA System package on the Gdynia Resident Card?