Complaints or other problems with the system can be reported by:

• Website https://zgloszenia.systemfala.pl/
  
  
• Hotline +48 585 733 585) (open from Monday to Friday from 6:00 a.m. to 8:00 p.m
  and on Saturday from 6:00 a.m. to 4:00 p.m)
  
  

IMPORTANT!

To ensure proper processing of your submission, please attach the appropriate document:

• Photo or screenshot showing the issue – in case of a malfunction or error,

• Proof of payment – if the submission concerns financial matters.

Failure to attach the document may result in a prolonged processing time or rejection of the submission.

Praca infolinii w okresie świątecznym:

• 24.12.2025 r – praca w godzinach 6-16
• 25.12.2025 r. – infolinia nieczynna
• 26.12.2025 r. – infolinia czynna w godzinach 6-16
• 27, 29, 30.12.2025 – infolinia czynna w godzinach standardowych
• 31.12.2025 – infolinia czynna w godzinach 6-16
• 01.01.2026 r. – infolinia czynna w godzinach 6-16