1. Purpose of the Fanpage

The System FALA fanpage is a moderated space for communication with passengers and users of the FALA System. It is designed to provide support in using the system and to educate new users. We promote a culture of respectful dialogue. These terms and conditions comply with Facebook's platform rules and aim to ensure a safe environment for discussion for all users.

2. Reporting Issues

If you encounter a problem with the FALA System, please report it directly to Customer Service via the electronic form at https://reklamacje.systemfala.pl or by calling +48 585 733 585.

3. Rules for Posting Comments

We welcome comments on this fanpage that:

• Express opinions in a polite manner and with respect for others;

• Contain questions regarding the functioning of the FALA System;

• Relate to the topic of the published posts;

• Are substantive in nature and provide support to other users.

The following types of comments (in whole or in part) are not accepted on the fanpage:

• Content that violates good manners, communication standards, or personal etiquette;

• Hate speech, profanity (including in the form of emoticons or partially obscured words), insults, or threats;

• Content of a political or religious nature;

• Misleading information or the spreading of false claims;

• Incitement of aggression towards other users, company employees, city authorities, or third parties;

• Spam, including links to external materials;

• Publication of third-party personal data without their consent;

• Content that may violate the rules of social conduct or the personal rights of third parties.

4. Consequences of Violations

Comments that violate the rules set out in point 3 of these Terms and Conditions will be removed without prior notice. Continued violations may result in the user being blocked from accessing the fanpage.