Users with a personalized Individual User Account in the system can save their applicable discount information on their own. This feature is available in the Mobile Application and on the Customer Portal after logging into your account. A user who self-declares a discount is required to carry a document confirming their eligibility for the discount until the first ticket inspection.

Saving a new discount requires having the document confirming eligibility verified by a ticket inspector.

Saving a discount in the system

Log into your User Account on the Customer Portal. From the "Start" tab, select "Manage" in the "Discounts" section, or select "Settings" from the menu and then "Discounts". The portal will display a page with a list of available Transport Organizers. From this screen, the User can:

• start the definition process,

• extend an already saved discount,

• change discount parameters,

• remove a discount.

To create a discount in the system, select the "Urban transport" or "Railway" category, and then choose the type of discount from the available list.
In the next step, add information about the document confirming eligibility for the discount by selecting the "Add" option.

On the displayed form, select the "Document type" from the drop-down list and fill in the data in the following fields:

• document number,

• expiration date,

and confirm the saved data by clicking the "Add document" button.

Removing a saved discount from the system

• Log into your User Account on the Customer Portal. From the "Start" tab, select "Manage" in the "Discounts" section, or select "Settings" from the menu and then "Discounts".
• Next, select the "Urban transport" or "Railway" category where the information about the saved discount is displayed.
• On the list of discount types with the saved discount selected, choose "No discounts" and click the "Confirm" button. The saved discount information will be removed automatically.

Saving a new discount will require having the document confirming eligibility verified by a ticket inspector.