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System FALA - Gdańska Resident Card

The FALA System and Resident Card - Everything You Need to Know

Do I Need to Order a New Resident Card?

It depends on how you use your current card:

  • If you use a plastic Resident Card to buy tickets:

You need to order a new version that supports the FALA System.

How to order it?

  1. Add the "Public Transport Tickets – FALA System" package to your account.

  2. Select the card type (standard or reduced fare).

  3. The ordered card will be mailed to the address linked to your Resident Card account.

  • If you use the "Jestem z Gdańska" app:

You do not need a new card. Just add the "Public Transport Tickets – FALA System" package (app-only version).
Your current Resident Card will still work for free entry to attractions, but after May 31, 2025, you won’t be able to buy period tickets with it.

How Long Does It Take to Get a New Card?

Cards are usually shipped within 2-3 business days, but processing may take longer during peak periods.

Is the New Resident Card Free?

Yes, ordering a WAVE-compatible Resident Card is free. However, you must have an active resident package for the current calendar year (cost: 1 PLN per person/year).

When Should I Order the New Card?

If you buy period tickets with your Resident Card, order the new version by May 31, 2025. After this date, old photo cards will no longer support ticket purchases in Gdańsk.

I Received My New Card – What Now?

Activate it by following these steps:

  1. Log in to your account at www.jestemzgdanska.pl.

  2. Go to the "Identifiers" section.

  3. Click "Add New Identifier" and select "FALA-Compatible Resident Card."

  4. Enter your card number and click "Add."

  5. Add the 2025 Resident Package if you haven’t already.

Can I Pick Up the Card in Person?

No, all cards are mailed to the address registered in your Resident Card account. Make sure your details are up to date before ordering.

What About My Existing Period Tickets?

Tickets purchased before May 31, 2025, will remain valid under the current rules. After this date, you’ll need the "Public Transport Tickets – FALA System" package to buy new tickets.

Can I Still Use Free Rides Without the New Card?

Yes, if you’re eligible for free travel, you can still use your old Resident Card or the "Jestem z Gdańska" app. The rules for free rides remain unchanged.

Is the New Resident Card Transferable?

No, the Resident Card is personalized and cannot be used to buy tickets for others.

Summary:

  • Plastic Resident Cards must be replaced if you want to buy ZTM period tickets after May 31, 2025.

  • "Jestem z Gdańska" app users only need to add the "Public Transport Tickets – FALA System" package.

  • The new card is free, but you must order it at www.jestemzgdanska.pl or at the Resident Card Service Center (Grunwaldzka Ave. 148).

  • Order early—high demand is expected near the May deadline.

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