Announcements

Please be informed that transferable period tickets in Gdańsk and Gdynia are now available for purchase exclusively at Customer Service Points.

You can find a list of Customer Service Points here:
https://systemfala.pl/help/punkty-obsugi-klienta

Between September 25 and 30, 2026, maintenance work will be carried out in the FALA System to change the payment service provider for cards saved on Customer Accounts.

During this time, temporary difficulties may occur when adding new payment cards in the Customer Portal and the FALA mobile application. If this happens, passengers will still be able to purchase tickets using other available payment methods.

When making a purchase, you can choose:

• BLIK

• Payment card

• Apple Pay

• Google Pay

Passengers do not need to take any action in advance. If a saved card cannot be used temporarily, simply choose another available payment method.

We apologize for any inconvenience and thank you for your understanding. This work aims to improve the quality and reliability of payments in the FALA System.

InnoBaltica has signed an agreement with a new partner responsible for the maintenance and development of the FALA System. The primary goal is to ensure stable system operation for passengers and to continue improving the quality of service.

The new agreement opens a subsequent stage in the development of FALA. The priority is the stable functioning of the system and its gradual improvement from the perspective of passengers' daily needs. The handover of responsibilities has been planned in a way that ensures operational continuity. The objective of this new partnership is also to create conditions for the system's further growth, while managing public funds in a rational manner.

"The signing of this contract is an important step toward ensuring the continuity of the FALA System. Our focus was on developing solutions that combine operational stability with realistic financial capabilities and the experience gained from previous proceedings. Thanks to the negotiations conducted, we managed to reach an agreement that allows us to safely continue the system's maintenance and development. Together with our current Contractor—Asseco Data Systems S.A.—and the new Contractor—Sii Polska—we are working on a smooth handover of system operations. We are making every effort to ensure that the change of contractor is as seamless as possible for FALA System users," says Dagmara Kleczewska, CEO of InnoBaltica Sp. z o.o.

New partner

Sii Polska has become the new partner responsible for the maintenance and development of the FALA System, taking over these tasks from Asseco Data Systems S.A. starting July 1st. Both companies are currently collaborating on the handover of duties. The entire transition process has been planned to guarantee operational continuity and avoid any impact on daily FALA usage.

The passenger comes first

Passengers do not need to take any additional action. The change of technical partner does not affect how FALA is used or the access to its features. Above all, the new contract is a commitment to ensuring the stable functioning of the system. The priorities are reliability and the gradual introduction of solutions that will make daily use of public transit easier.

"We are aware of the FALA System's importance for the residents of the Pomeranian Voivodeship and all entities involved in organizing public transport in the region. Our priority is to ensure the stable, secure, and effective operation of the system from day one of the contract, as well as to support its further development. We believe that thanks to our experts' experience and proven maintenance processes, we will effectively support InnoBaltica in achieving its goals related to developing modern mobility services," says Piotr Tarakowski, Head of Public Industry at Sii Polska.

Good to know

Sii Polska is the number one partner in Poland in the fields of technology consulting, AI-driven digital transformation, as well as engineering and business services. The company employs over 7,500 specialists and executes projects for more than 200 clients across many key industries, including regulated sectors such as public administration, utilities, automotive, defense, and healthcare.

With FALA, your ticket is always where you need it – on your phone, your card, or at a "falomat" terminal. Daily commutes can be fast, convenient, and stress-free. Every passenger can choose the method that best suits their needs, whether traveling occasionally or every single day.

In the daily rush, what matters most is what makes life easier. The FALA system was designed specifically to make public transport simple, fast, and tailored to the individual needs of every passenger. No unnecessary formalities, no wondering which ticket to choose, where to buy it, or how much to pay.

Simple and Convenient – Even for Occasional Riders

For those who use public transport only once in a while, FALA is all about convenience. It takes just one action: tap your payment card – physical, or via phone/watch – against the device in the vehicle. Your ticket activates instantly, and you’re good to go. No apps, no logins, no account setup. It just works.

Daily Commute? FALA Supports Your Routine

If public transport is a fixed part of your day, you can use solutions that save time and offer full control. You can buy season tickets wherever is most convenient for you:

• In the "System FALA" app

• Via the systemfala.pl web portal

• At a Passenger Service Point (POK/BOK)

• At a ticket machine.

Most importantly – regardless of where you buy it, your ticket is saved to your FALA account. It’s always in one ecosystem, accessible via the app, the portal, your card, and all "falomat" terminals. This consistency provides peace of mind and keeps your daily travel organized.

Travel on Your Own Terms

FALA allows you to choose how you travel based on your preferences. Don't want to create an account? You don't have to – just pay with your card in the vehicle. Prefer having tickets ready in the app? You can. Like using a ticket machine? That’s also an option. It is a system that adapts to you, not the other way around.

What About Cash? We Have a Solution Too

If you are buying a standard ticket (e.g., for 4.80 PLN) at a machine, you now have an extra option: if you have a payment card, you only need to tap it once (!) against the device in the vehicle, and the ticket activates automatically. Meanwhile, ticket machines remain a convenient alternative for passengers who prefer cash (though you can also use your FALA Card or a payment card there).

FALA – Peace of Mind, Choice, and Comfort

The goal of the system is not just to streamline ticketing, but to genuinely unburden the passenger. Less stress, fewer last-minute decisions, more freedom. FALA ensures your ticket is always at hand – in the form that feels most natural to you.

What to do during a ticket inspection?

In the FALA system, the rule is simple: show the medium you used to activate your ticket – your card, phone, app, or paper ticket.

• If you activated your ticket with a payment card (phone or plastic): Simply show the inspector the same card you tapped against the device. The inspector will scan it only to confirm a valid ticket – they will not have access to your financial data.

• If you have a FALA account and use the app: You can display your current ticket in the app. The inspector will see its status without needing to tap any card.

• If you have a season ticket on your FALA account: No matter where you bought it (app, portal, machine, or service point), it is saved to your account. During an inspection, you can present:

  • The FALA app,

  • A payment card or FALA Card (linked to your account ID).

• If you bought a paper ticket at a machine with cash: Show the inspector the printed ticket that you scanned at the "falomat" terminal.

THE GOLDEN RULE: Show the same medium you used for activation – card, phone, app, or paper. Tip: It is worth linking your phone number to your passenger profile. You can always provide it to the inspector's device to verify if your ticket is valid.

Bearer Tickets (Non-Personal) in the FALA System

A simple and convenient option: these tickets can be used by anyone, not just the account holder. It’s an ideal solution for families, partners, or guests. The ticket is not assigned to a name, so you decide who uses it. Key Rule: The passenger using a bearer ticket must have the FALA Card with them to show during an inspection.

FALA Helpline – Support Whenever You Need It

Have questions about tickets, the app, or how the system works? The FALA helpline is here to help. Our consultants will explain how to use specific features, guide you on ticket activation, and assist in unusual situations – even while you are already on your journey.

You are important to us. A peaceful journey starts with reliable information – call us, we’re happy to help. We listen, improve, and refine FALA every single day!

Record-Breaking Daily Sale in the FALA System Confirms Growing Passenger Trust

InnoBaltica, the company implementing the FALA System in the Pomeranian Voivodeship, began the fourth quarter of 2025 with a record-breaking daily sales result. On October 1, the company recorded the highest daily sales value in its history – nearly 1 million Polish zloty. This is proof of the growing interest in the modern way of purchasing and settling travel in the region.

"FALA is becoming the natural choice for a growing number of passengers. We are pleased that the system is performing better and stabilizing, although we continuously work to adapt it to passengers' needs. Our experience shows that both the devices and the 'FALA System' application perform well, including during periods of high traffic," says Radomir Matczak, President of the Management Board of InnoBaltica Sp. z o.o.

System Effectiveness and Seasonal Increase in Passenger Traffic

A significant portion of sales are period tickets – 84% of the transaction value – confirming that the system is used mainly by passengers who commute regularly to work and school. Gdańsk has the largest share of sales (71%), which is, among other things, a result of an effective information campaign, the exchange of ZTM City Cards for the FALA System, and the integration of the Gdańsk Resident Card with FALA.

The holiday period also brought an increase in the number of rail journeys. Through cooperation with carriers, the FALA System handled thousands of passengers using seasonal connections. For example, the total value of POLREGIO ticket sales was PLN 1,616,205.26, with almost half (47.6%) coming from holiday sales on tourist routes.

Comfort and Service Development

"During the summer season, we paid particular attention to the efficiency of the FALA System devices at railway stations and minimizing queues. We encouraged, and continue to encourage, passengers to use the 'FALA System' mobile application, which is becoming increasingly stable and allows them to avoid waiting in line for a ticket, while also enabling the passenger to monitor their journeys," adds the President of InnoBaltica. "Currently, our priority is promoting and facilitating the purchase of period tickets in the app. This mobile sales channel already accounts for over 55% of our total turnover. It is worth noting that the October sales record is the result of the growing number of FALA users, but also the system's efficiency, which we owe to our technical team and partners."

Mobility That Changes Cities

Every journey matters. "Thanks to our passengers and our partners, public transport is becoming a real alternative to the car. This is precisely where we see the future of sustainable mobility. Every ticket purchase in the FALA System is a step towards cleaner cities. We combine technology and responsibility to make public transport simpler, more convenient, and more accessible," summarizes Radomir Matczak, President of the Management Board of InnoBaltica Sp. z o.o.