What is the FALA System? 

FALA is a system for planning journeys and paying for public transport in the Pomeranian Voivodeship. 

It includes devices (readers and ticket machines), a web portal, and a mobile app. It allows you to conveniently purchase tickets for rail transport and public transport in the cities of Gdańsk, Gdynia, Sopot, Słupsk, Władysławowo, Chojnice, Lębork, and Wejherowo. 

Where does the FALA system operate? 

The system operates in the cities of Gdańsk, Gdynia, Sopot, Słupsk, Władysławowo, Chojnice, Lębork, and Wejherowo, as well as in rail transport across the Pomorskie region (including SKM and PKM trains). 

Do I need the FALA app or FALA account to use the system? 

No. You can travel without the app by using a payment card. 
The app is optional but makes ticket purchases and travel management easier. 

How can I pay for a ticket? 

You can pay: 
• with a contactless payment card (including phone or smartwatch) 
• via the FALA mobile app (BLIK, Apple Pay, Google Pay, electronic transfer, e-wallet) 
• with a FALA card (for registered users) 

What do FALA devices look like and where can I find them? 

FALA devices are located in vehicles and on train platforms. There are three types: 

• Czytnik (small device near the entrance) – quick purchase of a single full-fare ticket (one card = one ticket) 
• Falomat (on-board ticket machine) – larger device with a screen, allowing purchase of different ticket types, including reduced fares and multiple tickets 
• Falomat rail ticket machine – located on platforms or in underpasses, used to buy train tickets 

What should I remember when buying tickets? 

• The charge may appear in your bank account the next day
• Your bank may apply a temporary pre-authorisation charge (it is always automatically refunded)
• During ticket inspection, present the card or device used for payment
• Tapping your card on a reader automatically purchases one full-fare ticket
• Multiple taps do not result in multiple tickets
• To buy reduced or multiple tickets, use a ticket machine (falomat)
• Devices do not print tickets or receipts
• You can check ticket validity at a ticket machine 

How to buy a regular ticket? 

Tap your card on the reader – the ticket will be automatically purchased. 
One card = one ticket. 

How to buy a reduced-fare ticket? 

• Use Falomat ticket machine:
• Select ticket type and quantity on the screen
• Pay with your card 

The device does not print tickets or receipts. 
During inspection, present the card used for payment. 

How to buy multiple tickets? 

Use Falomat ticket machine – you can select multiple tickets and pay in one transaction. 

The device does not print tickets or receipts. 
During inspection, present the card used for payment. 

Does the device print a ticket or receipt? 

No. Tickets are digital and linked to your payment card (token). 

During inspection, present your card or device (phone, smartwatch). 

Are there any additional charges? 

Your bank may apply a temporary pre-authorisation charge, which is always refunded. 

How can I check if my ticket is valid? 

You can check your ticket validity at a ticket machine approximately 2 minutes after purchase. 

How to present your ticket during inspection? 

Present the card or device used to purchase the ticket. 

If you paid with your phone – present your phone. 
If you paid with your smartwatch – present your watch. 

The inspector only has access to ticket-related information. 

How to get from the airport to Gdańsk city centre? 

You can travel directly by: 

• PKM / Polregio train – fast connection 
• bus (e.g. 210, 110, N3) – daytime and night option 

Travel time: approx. 25–40 minutes 

You can check timetables at stops or in the FALA app. 
You can buy tickets in the FALA app or via devices in vehicles and on platforms. 

How to travel from Gdańsk to Sopot or Gdynia? 

• SKM train – fast and frequent connections 
• buses – daytime and night option 

You can buy tickets in the FALA app or via devices in vehicles and on platforms. 

When are traffic hours? 

The busiest times are: 
• 7:00–8:30 AM 
• 3:00–5:00 PM 

Public transport is most crowded during these hours.

Can I buy a ticket for several days? 

Yes, longer-term tickets are available (e.g. 72-hour tickets). 
You can buy them in the FALA app or at Falomat ticket machine. 

How to get help in the FALA system?

Tourist, if you are traveling without creating an account in our system (i.e., paying with a payment card), you can submit complaints or technical issues by calling us:

• at +48 585 733 585 (Polish, English).

• or via the complaint form available at: https://reklamacje.systemfala.pl