How to obtain an invoice for a ticket purchased in the app or on the portal?
On the www.systemfala.pl portal, you can generate an invoice by following these steps:
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Log in to your FALA account and select the "TRANSACTIONS" (TRANSAKCJE) tab from the top menu.
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In the "FINANCIAL TRANSACTIONS" (TRANSAKCJE FINANSOWE) section, find the item you need an invoice for, click the three dots icon, and select "GENERATE INVOICE" (WYGENERUJ FAKTURĘ).
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If all details are correct, confirm by clicking the yellow "GENERATE INVOICE" button.
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You can adjust the document later via the "INVOICES" (FAKTURY) tab available in the top menu.
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You can also generate an invoice automatically during purchase. To do this, slide the "I WANT TO RECEIVE AN INVOICE" (CHCĘ OTRZYMAĆ FAKTURĘ) toggle in your shopping cart.
In the mobile app, you can download an invoice by following these steps:
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Click the "ACCOUNT" (KONTO) icon in the bottom navigation bar.
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Select "TRANSACTIONS" (TRANSAKCJE) from the list.
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In the "FINANCIAL TRANSACTIONS" (TRANSAKCJE FINANSOWE) tab, find the item you need an invoice for, click on it, and select "INVOICE - PREVIEW" (FAKTURA - PODGLĄD) at the very bottom.