Privacy Policy

Our website uses cookies. Cookies allow full use of the website’s functionalities and enable the collection of statistical data, which helps us optimize the service and adjust the content to your needs. Accept cookies to fully use the service. Read our Privacy Policy to learn more.

System FALA


What to keep in mind when traveling with a payment card in the FALA System?

  1. Delayed charges: After purchasing a ticket with a payment card via a falomat or reader, the charge will appear on your bank account the following day at the earliest.

  2. Pre-authorization: When purchasing a ticket, a small pre-authorization fee may be temporarily held; this amount is fully refundable to your account.

  3. Ticket inspections: During a ticket control, simply tap the same payment card used for the purchase against the inspector’s device. The system generates a unique "token" to verify the purchase. The inspector has no access to your personal card data or card number.

  4. Automatic single ticket: Tapping your payment card against a reader or falomat automatically purchases one full-fare ticket for a single trip. Tapping the card multiple times will not result in purchasing multiple tickets.

  5. Discounted and multiple tickets: To buy several tickets or a ticket with a concession (discount), you must use a falomat (located in the middle of the vehicle) and select the specific ticket types on the touch screen.

  6. No paper printouts: FALA devices do not print physical tickets or receipts.

  7. Checking ticket validity: You can check the validity and details of your ticket at any Falomat.

None

None