Privacy Policy

Our website uses cookies. Cookies allow full use of the website’s functionalities and enable the collection of statistical data, which helps us optimize the service and adjust the content to your needs. Accept cookies to fully use the service. Read our Privacy Policy to learn more.

Necessary for System Functionality
Essential
Allows storage related to security, such as authentication, fraud prevention, and other user protection features.
Functional
It enables basic functions that ensure the proper functioning of the site, such as remembering the settings selected by the User. Thanks to this, there is no need to reconfigure preferences, e.g. language, appearance of the site or other settings related to the display of content and information about viewed, skipped or completed surveys. These functions are necessary to ensure consistent and convenient use of the service.
Optional
Analytical
Cookies collect anonymous, aggregated data and are used for statistical purposes only. They help us identify the most popular pages and content, which helps us improve the site for visitors. You can choose not to use them. Blocking them may impact our ability to improve our products and services.

System FALA

Why can't I personalize my account in the FALA System? (Error message appears)

If you see a red "Error" message, it means that for an unknown reason, the personalization process was unsuccessful.

In many cases, this issue is similar to the "Card read error" that occurs when purchasing a ticket. The most common reason is that the payment card was held against the device for too short a time.

To resolve this, try placing your card on the validator again and holding it there for a few seconds until a green confirmation message appears along with a light signal. If the problem persists, consider contacting Customer Support.

None

None